Once you have selected your accommodation, you can phone us or send us an email. If the property requested is available, we can place a provisional booking for you. We will then send you the booking form to be filled in, signed and returned to us together with a copy of your passport as well as the pre confirmation invoice including the payment instructions and our bank details.

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REQUEST FORM

You can pay the 30% deposit (unless differently indicated) by credit card or bank transfer. The balance can be paid by bank transfer or credit card. We do not accept Diners cards. We accept VISA and MASTERCARD. Please be aware if you pay with a credit card, it will be subject to a surcharge of 1,9% (2,3% for American Express credit cards). Payments by credit card will be charged in Euros based upon our Euro price list.

The security deposit is held on the credit card following a pre-authorization procedure (unless differently indicated), to cover possible damages or loss at the property. The amount varies for each villa (please check the price list online). The same amount will be released after the departure in case no damages occur during the stay.

The utmost care has been taken to provide accurate information on our catalogue-website. However, property owners do sometimes make changes and all references to the condition of the property or services must not be taken as statements of fact but as statements of opinion.

Arrival is normally scheduled on Saturday between 4pm and 7pm (unless differently indicated). Should you be unable to arrive between these times, you should let us know as soon as possible. For late arrivals, the owners may charge for the extra waiting time involved. You should ask us in writing in advance if the caretaker or the key holder, who lets you into the property is going to be able to arrange your access to the property after 7pm. We are unable to guarantee access to any of our properties if you arrive later than 10.30pm. Departure is normally scheduled on Saturday between 9 and 10am. The keyholder shall inspect the property. You will be required to settle in cash any extra services that you might have used or requested during your stay, such as heating, telephone, cook or shopping service, extra cleaning. No credit cards are accepted unless differently indicated.

Although it is highly unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise our clients as soon as possible. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. If the cost is less than your original booking, then you will receive a refund. If, however, the cost is more, then, upon your acceptance, you will have to pay the difference. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the full amount paid to us for the property, but we shall not in such circumstances be liable for any compensation, damages, cancellation charges for travel or other arrangements whatsoever.

In order to confirm the booking, we need to receive the payment as follows:
- For bookings made more than 6 weeks (42 days) prior to the rental date, a 30% deposit is required (unless differently indicated) within 2 working days.
- For bookings made nine or less than 6 weeks (42days) prior to the rental date, the full rental amount is required within 2 working days. No contract will exist between us until we have received the required deposit and we have issued our official confirmation invoice.

Once the rental charge is fully settled and the booking form fully completed, we will send you the Accommodation voucher along with the Directions to the property and the useful contact numbers.

The normal minimum letting period for the villas is one week for resort 3 nights. However, upon request it might be possible to arrive and depart on different days, this may involve additional charges.

Property owners reserve the right to refuse admittance if the number of persons arriving exceeds the maximum the property can sleep, as set out in the relevant listing description, except in the case of infants under two years old in a baby cot. The cot must be requested on the booking form. Caravans and tents are not permitted on the property under any circumstances. Should the keyholder/Home in Italy representative discover any additional occupants, clients will be asked to vacate the villa and no refund of the rental charge will be given.
Subletting: you may not assign or sublet the premises. No other persons are permitted to stay at the accommodation, nor can you arrange for visitors to the property for the purpose of events like parties, celebrations or other large gatherings unless this has been agreed with us in writing and appropriate payments made (if applicable).

Based upon the date on which we receive written notification of a cancellation by you for any part of your booking, or the booking being cancelled by us due to non-payment, the following charges shall apply:
- Cancellation received 9 weeks or more before the arrival date: charge of the deposit already paid to confirm the booking;
- Cancellation received less than 9 weeks prior to the arrival date: charge of 100% of the total due.
The above cancellation charges apply to the property rental only. Cancellation charges for travel arrangements will depend on the conditions of the agencies used.

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